Effective: Oct 27, 2013
The developer(s) and any current or future businesses owned and operated in full or part by the Developer(s) (collectively “we,” or “us”) respect your rights and our obligations in regard to your privacy and personal information as outlined.
Third parties (such as social media platforms or other company websites that we link to from our websites and applications) are responsible for their own privacy practices. Be sure to read the privacy policies, supplemental notices, and settings of all websites or platforms that you visit so you can understand their privacy practices and your options.
What information do we collect about you?
ID, registration and support
When you register to use our product, create a product ID, or contact us for support or other offerings, we collect information that identifies you. This may include your name, company name, email address, location, or payment information. We may also sometimes collect other information that does not identify you, such as your job title or industry. Some of this information is required and other information is optional. To help keep our records and databases current, as well as to provide you the most relevant content and experiences, we may combine information from you with information from public sources and our trusted partners, in accordance with applicable law. For example, from these sources, we may learn the industry of our business customers.
We collect information about how you use our products, including when you use a product feature that takes you online. We may collect information that your browser or device typically sends to our servers whenever you use our online product or product feature that takes you online. For example, your browser or device may tell us your IP address and the type of browser and device you used. When using our online products, information may be collected automatically such as the time and date of your request, the page that led you to the product, and, if applicable, the search terms you typed into a search engine that led you to the product. We may collect information about how you use our products by using cookies and similar technologies, and our servers may collect similar information when you are logged in to the product. Depending on the product, this information may be anonymous.
Our products may collect usage information so we can manage our agreement with you or the company, organization or institution through which you receive access – for example, so we know how much to charge based on amount of use, when the limit of the services paid for has been reached, and for product modification and improvement purposes.
Product activation and automatic updates
When you activate your product, we collect certain information about your device and the product. We include features that connect to our servers and offer you the ability to install updates to the product. We may keep track of information such as whether the update was successful or not as well as the configuration and state of the product.
When you communicate with us, access our products through a browser, application, or other client, our servers automatically collect and record certain information. For example, your browser or device may tell us your browser type, language preference and the Internet Protocol (IP) address (which may tell us approximately where you are located) and the type of device or system you used. Your browser may also tell us information such as the time and date of your request, page that led you to our product and, if applicable, the search terms you typed into a search engine that led you to our product.
Emails we send you may include a web beacon that tells us whether you have received or opened the email, or clicked a link within the email. If you do not want us to collect this information from marketing emails, you can opt out of receiving marketing emails.
We advertise online in a variety of ways, including displaying ads to you across the Internet on websites and in apps. We collect information about which ads are displayed, which ads are clicked on, and on which web page the ad was displayed.
Buttons, tools, and content from other companies
Our products may include buttons, tools, or content that link to other companies’ services (for example, a Facebook "Like" button). We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view one of our web pages containing them, some information from your browser may automatically be sent to the other company.
Social networking pages and social sign-on services
We have our own pages on many social networking sites (for example, the our Facebook page). You may also be able to sign in to our product using a social networking account, such as a Facebook account. We may collect information when you interact with our social networking pages or use these sign-on features.
Our products are intended for general audiences. However, we do not knowingly collect any personal information from children aged 12 years old and under. In some jurisdictions, notification, prior written permission or other verifiable parental consent may be required of a parent or guardian for children from 13 to 17 years of age. No information should be submitted nor posted to our products by children 12 years old or under.
Information and content that you disclose
Some of our products allow you to post “likes,” comments, profile information (including profile images), videos, photographs, images, design files, and other content for others to see. In some cases you can limit who can view or access information and content you post. In other cases, the information and content might be available to registered members of the application or website, or even to the general public.
We urge you to be careful and thoughtful when deciding to disclose personal information, or any other information, on our applications and websites. If you are posting information you do not want to be disclosed publicly, make sure you are using a website or application that allows you to control who sees information you have posted.
Please note that in some of our application and website forums, your name, username, profile image, or email address may be posted along with any message you post. For example, information posted on Area, Instructables and Socialcam will be public by default. If you choose to share personal information in this way, the access limitations, security protocols and other commitments in this privacy statement will not apply to the information shared.
For information about how to access or remove personal information or content you share, read the information access, controls and choices section.
Storage, retention and deletion of personal information
We store personal information and data files associated with you on our servers and servers of companies we hire to provide services to us. This information may be stored in the United States and in other countries where we operates, and in countries where our service providers who help us run our business operate. If you are in the European Union, Switzerland, or other regions with laws governing data collection and use, you agree to the transfer to, and processing and storage of your personal information in the United States and other countries, the privacy laws of which may be considered as being less strict than those of your region. This consent applies in addition to other legal grounds for transfer, processing and storage of your personal information, such as for contract fulfillment purposes.
We will keep personal information about you only as long as we need it: to honor your choices, to fulfill the purposes described in this privacy statement, or as required or permitted by applicable laws and regulations.
For example, some laws and regulations may require us to retain certain transactional data. We take reasonable measures to destroy or permanently de-identify personal information in a secure manner when it is no longer required. For example, when the information is printed on paper, we take reasonable measures to delete or destroy it by shredding or incineration; where the information is stored electronically, we use technical means to render the information unusable.
How do we use the information we collect about you?
We uses the information we collect about you in a number of ways, such as:
- Providing you with the products for which you have registered, as well as any services, support, or information you have requested.
- Better understanding how our products are being used so we can improve them.
- Diagnosing problems in our websites and applications.
- Tailoring a website, application, or marketing to your likely interests.
- Sending you messages such as those related to payments or expiration of your subscription.
- Sending you information about our product, new product releases, special offers, and similar information.
- Conducting market research about our customers, their interests, and the effectiveness of our marketing campaigns.
- Reducing fraud, software piracy, and protecting our customers as well as us.
- We use third-party analytics tools to help us measure traffic and usage trends for our products. These tools collect information sent by your device or our product, including the web pages you visit, add-ons, and other information that assists us in improving our products. We collect and use this analytics information with analytics information from other users so that it cannot reasonably be used to identify any particular individual user.
What are cookies and how do we use them?
Do we share my personal information?
We will not rent or sell your information without your consent to third parties. We work with companies that help us run our services. These companies provide services such as delivering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.
We may also share your personal information:
- When you agreed to the sharing.
- When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process.
- When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our products against attacks, or protect the property and our safety, our customers and users, or the public.
- If we sell our product, or all or a substantial portion of our assets are acquired by a company. In those cases your information will likely be one of the assets that is transferred.
We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our products or statistical information about how customers use our products.
Do you display my personal information displayed anywhere on your websites or applications?
Is my personal information secure?
We use a combination of administrative, technical and physical security controls to help protect your personal information from unauthorized access, use, or disclosure. However, despite our efforts, no security controls are 100% effective and we cannot ensure or warrant the security of your personal information.
Where do you store my personal information?
Your personal information and data files are stored on our servers and the servers of companies we hire to provide services to us. Your personal information may be transferred across national borders because we have servers located worldwide and the companies we hire to help us run our business are located in different countries around the world.
How can I review, update, or delete my personal information?
Many of our websites and applications allow you to edit your personal information by accessing the "my account," "my profile," or similar feature of the product you are using.
If you want to delete your product ID account, please contact us using our help and support site at http://www.lettermotion.com/help. Note that we need to retain certain records for legal or internal business reasons and that some of your information may remain on backup systems, in compliance with applicable law.
We will retain your personal information for as long as necessary to provide you with the products you are eligible to use with your product ID, or as needed to comply with our legal obligations or enforce our agreements.
Will we market to you?
We give you choices regarding our marketing practices.
Who can I contact with questions or concerns?
If you have a privacy question or complaint, please contact us through our help and support site at http://www.lettermotion.com/help.